This issue is usually caused by Windows Defender or exclusive mode compatibility problems.

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Symptoms

  • The overlay opens successfully but closes by itself after a few seconds
  • The overlay crashes shortly after loading

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Solution

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Step 1: Disable Windows Defender

First, make sure Windows Defender is completely disabled. See our guide on how to do this:

Disable Windows Defender

Follow this guide to disable Windows Defender
 If the issue persists after disabling Defender, continue with the steps below.

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Step 2: Load in Borderless Mode

If the overlay keeps crashing, you may have compatibility issues with exclusive mode. Follow these steps to load in borderless mode:
1

Open the Loader

Launch the loader and log in with your email.
2

Click Load and Immediately Switch Focus

Click on Load, then immediately switch focus to another window (e.g., File Explorer). Do this before the overlay opens.
3

Wait for the Overlay

Wait for the overlay to open while your focus is on the other window.
4

Verify Borderless Mode

Check that the overlay is running in Borderless mode.
5

Focus the Overlay

Close the other window (File Explorer) and click on the overlay with your left mouse button to give it focus.
6

Try Switching to Exclusive Mode

Press Alt + Tab twice to try switching to Exclusive mode.
  • If the overlay crashes, you need to keep it in Borderless mode
  • If it doesn’t crash, you’re good to go in Exclusive mode
Some systems are not compatible with exclusive mode. If the overlay crashes when switching, simply use borderless mode instead.